Hundreds of thousands of drivers face an MTPL claim every year
Be prepared!
Were you in a car accident? We are here for you.
We intermediate the communication process with the insurer. We make sure you are aware of your rights and benefit from them
Choose one of the PayPact plans
The PayPact claim assistance plans can currently be acquired together with MTPL insurance policies straight from the insurance broker through the 24broker platform. All of our plans cover a period of 12 months or one MTPL claim. Some of the services are also available if you are the guilty party!
Basic 6 Euros
Claim notification
Claim consulting
Standard 14 Euros
Claim notification
Claim consulting
Claim evaluation
Replacement vehicle
Premium 22 Euros
Claim notification
Claim consulting
Claim evaluation
Replacement vehicle
Road assistance
Legal consulting
Tell your broker you want the PayPact plans!
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The PayPact services
Claim notification - for the aggrieved party
The client can notify the claim digitally, by uploading the information and photographs via the web application (no installation needed), but also via email of Whatsapp.
Claim consulting - available regardless of the role of the client in the accident
The PayPact team offers assistance after an accident, both via telephone and via email/chat regarding the following steps and any aspects related to the claim.
Claim evaluation - for the aggrieved party
Evaluation made by authorized claim inspectors using software solutions recognized by all insurers (Audatex/Eurotax).
Replacement vehicle - for the aggrieved party
Service available for the aggrieved party according to legislation. Available nationally, does not involve expenses for the client.
Road assistance - available regardless of the role of the client in the accident
If the vehicle cannot be moved safely, our partners offer 24/7 assistance, anywhere in Romania, with no distance limit.
Legal consulting - available regardless of the role of the client in the accident
The PayPact partners (law firms specialized in claims) offer legal consulting for complex claims.
You are guided by the app every step of the way
In the case of an accident covered by the MTPL or CASCO insurance (soon), you can use the PayPact app after filling in the accident statement or the police report.
We guide you step by step from the start
Use the app to select the insurance companies for both the aggrieved and the guilty party.
You answer the questions for the claim file directly in the app.
The information remains saved in your account.
Take photos with your phone on site
Upload the necessary photos for representing the accident straight from your phone.
Select the damaged areas of the car quickly and easily.
Write down all the details about the damages. It's that simple.
We retrieve the data automatically
All you need to do is take photos of the necessary documents.
You can upload the photos from the confort of our home
You don't need to fill in anything manually, only check the retrieved data.
You can also send all the necessary information via email or Whatsapp!
Media presence
Use the services available for all MTPL policy holders!
Claim notification
Send all the information related to the accident, photos of the damages, and necessary documents using only your smartphone.
Claim evaluation
Upload all the necessary documents and receive the evaluation of the damages and a complete offer regarding the parts necessary for the repair.
What PayPact
users say
A simple and quick solution
Handling an MTPL claim in Romania can be quite complicated. Now I feel safer when I drive, I have a handy solution.
Aggrieved party with police statement
I managed to solve everything on my phone
With PayPact, the entire process, from accident to receiving the money, took only 10 days. I received 1600 Euros, which was a correct sum, without headaches.
Aggrieved party with accident statement
What the press says about PayPact
“A new insurtech promises to make life easier for both clients and insurers, by simplifying the claim process for MTPL insurance.”
“The PayPact innovation is the file registration process via the web app.”
“The information about the claim is sent automatically to the insurance companies for quick validation.
Also, by having extended anti-fraud and data analysis capabilities, by identifying clients at banking security standards and providing a high performance data interoperability system, PayPact is a modern resource that extends the channels insurers have to support their clients.
“The Scala Assistance co-founder launches a digital startup for MTPL claims, PayPact.
PayPact has developed a complete user flow that allows creating the claim file on your smartphone, just a few minutes after the accident has occurred.
The aggrieved party can create and send the claim file digitally using the PayPact web app, which guides them step by step, the entire process being reduced from one hour to 10 minutes.”
Questions about common traffic situations
1. What do I need to do if I am the aggrieved party in a car accident?
Make sure that all the involved persons are safe and the damage of the vehicles don’t jeopardize anyone’s safety (fire hazard, leaks, cutting edges, etc). If there are any injuries, call 112.
If there is no other damage than to the two involved vehicles, you can fill in an accident statement with the other party. If there is no agreement regarding guilt, it is necessary to contact the police to obtain a police report. Prepare all the necessary documents.
2. Which documents are needed to make a claim?
- First make sure you have a valid periodic technical inspection.
- Valid insurance policy
- Car registration
- Driver’s license
- (optional) ID
- Contact information for the insured party, if different from the driver.
3. What documents should I request from the guily party after an accident?
- First check if the guilty party has a valid periodic technical inspection.
- Valid insurance policy
- Car registration
- Driver’s license
- (optional) ID
- Contact information for the insured party, if different from the driver.
Schedule
For notifications received between 8-17 during work days, we notify the insurer the same day. Notifications received outside working hours are communicated to the insurer the following work day.
PayPact sends damages evaluations to clients in maximum 24 working hours since receiving all the necessary documents.
Call center working hours: 8:00 – 17:00 in any working day.
Informed decisions for MTPL claims
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